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RETURNS POLICY DAMAGED OR FAULTY ITEMS ON DELIVERY AUSTRALIA
As Bodri's Bakery and Cafe Webshop sells mainly food items, we cannot accept returns. However, if the shipment arrives at their destination faulty or damaged - provided a claim is made within 48 hours from the parcel being delivered and signed for –we will start the insurance claim with our courier partner. To confirm the damage we require a photographic evidence. Once received, we will arrange for a replacement to be sent out free of charge. In most cases, we will not require the damaged item returned to us, however, we do request that you keep the damaged item until we can confirm that we do not require it to be returned. If we do require the damaged item to be returned, we will cover the cost of its return. This only applies to non-food items. Customers are not charged for returning a damaged item to us.
To notify us of the damage please call us or email us at firstname.lastname@example.org.
Please note that if you do not advise us of damage to the parcel within 48 hours from its delivery, we are unable to assist you further under any circumstance.
RETURNS POLICY FOR CHANGE OF MIND OR INCORRECT CHOICE AUSTRALIA
As Bodri's Bakery and Cafe Webshop sells mainly food items, we cannot accept returns for change of mind or incorrect choice.